Shipping policy

We are now offering flat rate shipping of $8.95* on all dry goods orders.
(*Alaska & Hawaii have to be shipped Air and not Ground and incur an extra $12.95 charge)
 
*Orders 40lbs and higher incur an extra shipping charge of $25.00. The shipping carrier rates jump up drastically at this weight.
 
Frozen food requires Express 2nd Day Shipping.

All sale items are final and are non-refundable. We do not accept returns or exchanges, nor do we issue refunds on discounted products. 

If you require your package by a specific date, please call or email us and let us know! We always do our best to accommodate our customers!

Frozen Food Shipping & Refund Policy

At Goodwoods, shipping perishable meats across the USA isn’t just part of our business—it’s something we’ve perfected over decades. We take pride in our expert packing and reliable methods to ensure your favourites arrive in excellent condition. Frozen food is what we do!
 
All frozen orders are shipped via UPS 2nd Day Air and packed in insulated, biodegradable eco-coolers with dry ice, carefully measured to keep your items frozen for up to three days in transit, even during warm weather or seasonal surges. As dry ice evaporates into gas during shipping it is normal to find an empty bag in your cooler that once held the dry ice. This means the dry ice was doing its job!
 
While most all of our shipments arrive on time, delays with UPS can occasionally occur—due to weather, volume surges, or operational issues on their end.

We ship all 2nd Day Shipping orders on Monday, Tuesday and Wednesday for delivery respectively on Wednesday, Thursday and Friday. We do not ship 2nd Day Shipping on Thursday-Sunday. Please plan accordingly.
 
Please understand that:
 
We put enough dry ice so that the order can arrive in good condition if it does happen to take an extra delivery day. According to USDA guidelines, food that maintains a temperature at or below 40°F (4°C) is considered safe and may be refrozen, even if partially thawed. If your order arrives with the product still cold to the touch and at or below this temperature, it has remained within this range during transit and can be safely refrozen. 
 
If a delay occurs due to UPS or any third-party carrier, orders are shipped at the customer’s own risk. We do not offer refunds or reshipments for spoiled or thawed items caused by delivery delays outside of our control.
 
What We Do Cover:

If there is an issue due to a packing error, incorrect shipment, or internal Goodwoods mistake, we’ll absolutely make it right. This may include a refund or reshipment, depending on the situation. Please contact us within 24 hours of delivery, and include photographs of the items and packaging so we can assess and resolve the issue quickly.
 
Thank you for supporting our family business. Your satisfaction means the world to us, and we’ll always strive to deliver the quality you expect from Goodwoods.

Holiday Shipping

During our Christmas season (November and December) and the month before Easter, orders may take a little longer to process: 3-5 business days.
 
Christmas Pre Orders start shipping the first or second week of November. They are done in the order received starting with July orders. All Christmas pre orders are shipped out by the second week of December at the latest.

We dispatch all orders placed by the advertised holiday order cut-off dates (including Christmas and Easter) within the stated processing time to allow delivery in advance of the holiday. Shipping services are selected based on the carrier’s published delivery estimates; however, once an order has left our warehouse, delivery timing is entirely dependent on the carrier. While we ship orders with sufficient time to arrive before the holiday, we cannot guarantee delivery by a specific holiday date and cannot be held liable for carrier delays or failure to meet their stated delivery windows. Refunds or compensation are not offered for carrier delays, including failure to deliver prior to a holiday.

If you require your package by a specific date, please call or email us and let us know! We always do our best to accommodate our customers!

Easter Eggs

We take extra special care when packing your Easter eggs; however, due to the fragile nature of English Easter eggs, we are unable to offer refunds or replacements for eggs damaged in transit.
 
Damage would include cracked or broken eggs, melting or discoloration of the chocolate due to temperature changes.

Easter Pre Orders start shipping at the end of February. We ship them in the order received starting with orders placed at the beginning of January. 

Chocolate

British chocolate including Christmas and Easter Candy melt easily and may lose shape and discolor.
 
The customer assumes the risk when ordering.
 
When British Chocolate is exposed to high temperatures as we have between states here in the US, melting and/or discoloration may occur and the chocolate may "Bloom".
 
This happens when the cocoa butter separates from the cocoa solids.
 
The chocolate is fine to eat, just not as pretty. 😊

Returns

Returns must be made within two days of receipt.
 
In order to receive a refund, your purchase must be returned with shipping pre-paid by the customer.
All items must be in "as-new" condition, in original packaging.
 
Refrigerated or frozen food cannot be returned, please be aware of this when ordering. This is due to USDA and FDA guidelines.

Damage

Wrong Address